The Experience
Day of Your Reservation
Your package should be set up by your requested time, (unless current weather prohibits or we have a mechanical or equipment malfunction then we will set up as quickly as we are able).
A trash can will be included for your convenience.
Show up ready to relax and enjoy your day at the beach.
Leave when you are ready. Send us a text or call us to notify us when leaving.
Bad Weather
Our intention is to notify you by 9:00am if we are not able to set up or will set up late due to the weather.
Typically there are three (3) reasons for cancelling: –
Sustained winds of 20mph or higher
Projected rain for more than 5 hours
Severe weather alert (ie: Tropical Storm or Hurricane)
If severe weather should happen, please lay the chairs flat on the sand, leave and take shelter as your safety is most important.
Please read our Terms of Service for our cancellation and refund terms.
Changes
Location Change – We do allow for different location on different days. Please let us know by 8:00pm the evening before if you would like to change locations. Please use the Contact page to Text or Email Us to let us know the new location. We will confirm the change in location by the method you notified us from. If you do not receive a response, please proceed to the original location.
Additional Equipment – We are happy to provide additional equipment if you decide you would like to add them later. Please text, call, or email us with the additional equipment you would like to rent. We will either charge your original method of payment or take payment by phone. We request you do this by 8:00pm the evening before. You will receive two a credit card confirmation email, and 2) another email from us confirming we received your request and will add it to your package for the day(s) you requested.
Tipping
Our crew appreciates any gratuities when you feel you were provided with satisfactory service. They work extremely hard to provide the best service so any tip you provide will go 100% directly to them. Please feel free to add one to your reservation or leave a cash tip in a provided zip lock bag.
